About the Position
TOI Technology is looking for a motivated and technically minded Junior IT Support Technician to join our team.
This is an entry-level opportunity for someone who is passionate about technology, enjoys solving problems, and wants to develop their skills in IT support, networking, and business technology.
The successful candidate will work alongside experienced technicians, assisting with technical support, troubleshooting, installations, and maintenance for our business and residential clients.
We are looking for someone who is willing to learn, take responsibility, work as part of a team, and get involved in the practical side of IT.
Key Responsibilities
- Provide first-line technical support to clients, both remotely and on-site.
- Assist with diagnosing and resolving hardware, software, and connectivity issues.
- Install, configure, and maintain computers, printers, software, and other IT equipment.
- Assist with basic network troubleshooting, including routers, switches, Wi-Fi, and internet connectivity.
- Assist with the installation and maintenance of network infrastructure and wireless equipment.
- Perform routine maintenance, upgrades, and equipment checks.
- Assist with client installations, equipment deployments, and technical projects.
- Maintain accurate records of support requests, troubleshooting steps, and work completed.
- Escalate complex technical issues to senior technicians when necessary.
- Maintain professional relationships with clients and provide excellent customer service.
- Assist with general technical duties and physical installations when required.
Minimum Requirements
- A genuine interest in IT, computers, and technology.
- Basic understanding of computer hardware, software, and operating systems.
- Basic understanding of networking concepts, including IP addresses, routers, and Wi-Fi.
- Good problem-solving and analytical skills.
- Ability to communicate clearly and professionally.
- Willingness to learn, accept guidance, and develop new technical skills.
- Ability to work independently as well as part of a team.
- Valid driver’s licence.
- Willingness to travel to client sites and perform practical, hands-on work.
Advantageous Qualifications and Experience
The following would be beneficial but are not essential:
- CompTIA A+ or equivalent technical training.
- CompTIA Network+ or basic networking experience.
- Previous experience in IT support, computer repairs, or technical troubleshooting.
- Familiarity with Windows operating systems and Microsoft 365.
- Experience with routers, switches, wireless networking, or internet connectivity.
- Familiarity with remote support tools and ticketing systems.
The Ideal Candidate
We are looking for someone who:
- Is curious and enjoys figuring out how things work.
- Takes initiative and actively looks for solutions.
- Is teachable, adaptable, and willing to learn from mistakes.
- Can think logically and work through problems methodically.
- Is dependable, punctual, and takes pride in their work.
- Understands the importance of teamwork and professional conduct.
- Is comfortable working in an office, at client premises, and outdoors when required.
- Is willing to demonstrate their technical ability through practical assessments.
We value attitude, aptitude, and the willingness to learn just as much as formal qualifications.
Probation and Career Development
The successful candidate will initially be appointed under a six-month probationary employment contract, structured into two stages.
Stage 1: Initial Assessment (Months 1–3)
During the first three months, the candidate’s technical aptitude, problem-solving ability, reliability, teamwork, and suitability for the position will be assessed.
A formal viability assessment will be conducted at the end of this stage to determine whether the candidate demonstrates the potential required to progress.
Candidates who demonstrate sufficient potential will proceed to Stage 2.
Where a candidate demonstrates potential but requires further development, a documented 30-day improvement period may be implemented, with specific performance targets and appropriate guidance.
Where a candidate demonstrates insufficient aptitude, progress, or suitability for the position, the employment relationship may be terminated following the applicable fair process and notice requirements.
Stage 2: Technical Development (Months 4–6)
Candidates who successfully progress to Stage 2 will participate in a structured technical training and development programme.
This stage focuses on:
- Developing practical technical competence.
- Increasing responsibility for support tickets and troubleshooting.
- Gaining supervised client-site experience.
- Expanding networking and infrastructure knowledge.
- Demonstrating improved independence and problem-solving ability.
- Preparing for the responsibilities of a fully-fledged IT technician.
A final assessment will be conducted before the conclusion of the six-month probationary period to determine suitability for confirmation into full-time employment.
TOI Technology is committed to developing capable technicians and values technical aptitude, willingness to learn, and demonstrated progress.
What We Offer
- Practical, hands-on experience in a variety of IT environments.
- Mentorship and guidance from experienced technicians.
- Opportunities to develop technical skills and industry knowledge.
- Exposure to business IT support, networking, wireless infrastructure, and client services.
- A structured training and development programme.
- The opportunity to grow within an established local technology company.
- Location
- Secunda, Mpumalanga, Mpumalanga, South Africa
- Workplace
- On-site
- Employment
- Full-time
- Salary
- ZAR 5,895 per month
- Closing date
- January 15, 2027